High Volume but No Beds – a Public Health Crisis in China
Healthcare Organization Case Study
Rising volumes and limited bed capacity were creating lengthy delays and adverse impact on healthcare delivery for many hospitals in Hunan. Adding more beds was limited by public health dollars and availability of medical personnel. The People’s Hospital used an innovative approach to this crisis.
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With clinical benchmarks on every diagnosis and procedure in healthcare today, People’s Hospital utilized Surgisphere’s performance dashboards to set competitive admission and length of stay targets for their 25 most common diagnoses and procedures. Simultaneously, detailed performance metrics on imaging and lab tests reduced unnecessary testing and led to shorter wait times in the ER and hospital length of stay.
Surgisphere’s business intelligence tools decreased length of stay by almost 0.5 days for the most common diagnoses and procedures at People’s Hospital in Hunan, impacting more than 15,000 patients and greatly alleviating issues with bed capacity.
These metrics also helped to decrease hospital readmissions by 14% and overall costs by 12%. These gains were maintained through a lean six sigma performance improvement dashboard provided to the hospital for no charge. This hospital is now a model for how an effective data-driven approach can improve healthcare efficiency and cost-effectiveness.
Surgisphere provided business intelligence tools and data sharing tools for no charge, helping to create real-time benchmarking and personalized results for the hospital system. Changes to clinical processes were implemented in under a month across the healthcare system.
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